Claire Haynes, Corporate Trainer for International Dermal Institute

A growing number of therapists are now actively seeking to share their experience and skills with others by becoming a trainer. So Hair and Beauty Jobs decided to speak to Claire about her job with IDI; what attracted her to training, why she loves it so much, the challenges she faces and her advice to others wanting to follow a similar path in their career.

Q. What attracted you to working in training?

To be totally honest, it was never something that I thought I would ever end up doing! It wasn't until I came to class myself at The International Dermal Institute and felt the enthusiasm from the Instructors as they shared their knowledge that I thought this could be something for me. I knew it would be a great job to expand my own skills and challenge me.

Q. Why did you choose to work for IDI?

I first started working with Dermalogica when I opened my own skin centre, my business partner was the one responsible for us choosing the product range and since then I have never looked back. The results we achieved on our clients' skin and on my own, gave me a great belief and passion for the brand. I attended classes at the International Dermal Institute in Leatherhead where I received fantastic training. The IDI classes gave me additional knowledge unrelated to the Dermalogica products that I could put to good use in my treatments; I was especially interested in Eastern philosophies which were covered in classes such as Chinese Diagnosis and Chinese Acupressure. When we closed our business four years ago, I knew that my next career choice was to work for the IDI.

Q. What are your main responsibilities?

I work very closely with our Instructors based at our training centres in York and Glasgow. I am involved in their training and development. My role involves mentoring and coaching them on a continuous basis to ensure they continue to develop their teaching skills, knowledge and practical therapy skills, in order to provide outstanding education to all of our students. I also still teach both IDI and Dermalogica® classes, and present for the company across the UK and Ireland.

Q. What qualities are needed in a good trainer?

The ability to connect with each and every student on an individual basis is extremely important, this ensures that they all have a great learning experience and leave taking with them practical information that they can use in their job roles.

Q. What are the best bits about your job?

When students leave your class at the end of the day and you see the excitement in them, knowing that the information has really had an impact and they are taking away valuable knowledge that will help them grow as therapists is one of the most rewarding aspects of my job.

Q. What are the downsides of your job?

At this moment in time I cannot think of any downsides to my job.

Q. What are the biggest challenges you face?

The biggest challenge I faced when I started my job was to stand up in front of a room full of expectant students and teach! Something that I never thought I would be able able to do, let alone enjoy! My continued challenge now is knowing how to communicate with my team to get the best out of them and help them reach and achieve all of the goals that they have set for themselves.

Q. What have you personally gained from working at IDI?

Personally I have grown a lot as an individual since working for The International Dermal Institute. I now know that I am capable of standing up at the front of a classroom for one thing and the knowledge that I have gained over the last three years from teaching the classes and from my colleagues has ensured that I am continually learning and growing every single day.

Q. What advice would you give to someone wanting to become an Instructor?

If you have a lot of passion, drive and want to expand your own knowledge in advanced skin and body therapy go for it! Becoming an Instructor at The International Dermal Institute will definitely be very challenging but also the most rewarding career move you can make.

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