Head of Treatments
Job Description (What the job involves)
A head of treatments beauty therapist has a similar role of that to an assistant manager within a spa or salon environment. You are responsible for any therapists or senior therapists within your workplace as well as performing beauty treatments yourself as required by the salon/spa.
Duties may also include helping with or individually completing any in-house training, stock checking and ordering. The manager of the spa may also require you to take part in interviewing new employees and give input into any staff meetings.
Liaising with sales representatives may also be required should the manager not be available.
Hours and Working Environment
Generally the work is full time and you will be expected to work a 40-43 hour week. You are most likely to be given 28 days holiday but may be required to save some holiday over for Christmas and other bank holidays during the year. You will usually be required to work evenings and weekends.
Your individual salon/spa will be your main working environment, however you may be required to attend training courses on specific product ranges. As head of treatments you will most likely be the first therapist to attend these courses to both learn about and sample the products. Your spa will be keen to learn your opinion of the products you've sampled.
You will be looked upon favorably by spa management if you keep abreast of new products and equipment coming onto the market. This can be done by reading speciality industry magazines and attending beauty events to gain information on exciting new products to feed back to your colleagues and manager.
Upsides and Downsides
Let's start with the positives:
- You still get to perform your main passion; beauty treatments and can be more specific on which areas you would like to specialise in.
- You can improve on your management skills if you are interested in possibly working your way up to a manager’s position and use this as a stepping-stone.
- As head of treatments you get to be a 'guinea pig' for trialing new treatments (i.e. derma rolling) which is a definite perk of the job. You are the first ‘port of call’ when it comes to considering new products or equipment and will likely be the first team member invited to give your recommendations and feed-back to your manager.
- You will be able to delegate tasks to your colleagues
- You are in a position to positively affect the internal workings of the spa as colleagues will come to you for support and guidance.
- As the most experienced in terms of treatments you will be given the opportunity to design different training ideas and developmental schemes for employees.
And the not so positive:
- You may sometimes have to deal with colleagues that are no so willing to be delegated to if you are not the overall spa manager, in which case you have to learn to 'stand your ground' and realise that you are in this role for a reason and that they need to understand your authority.
- You may get asked to become involved in grievance staff meetings or formal warnings, which can sometimes be difficult if you have a close team
- We all know those 'customer complaints' and particularly if your manager is not around you will be requested to deal with these in the appropriate manner.
- Ultimately you have to accept that being a beauty therapist is a very physical and demanding job. However as long as you have the 'breakfast of a king' and a good nights sleep then the business of the day makes it fly by. After all, you must love this job to be able to do the job!
Skills and Personal Qualities
- Thorough knowledge of the beauty treatments that your salon/spa provide is essential.
- Ability to deal with customer complaints in a professional manner
- An immaculate appearance at all times to set a good example to your staff
- Ability to liaise with your manager and give feedback where appropriate
- Organisation is a key aspect of the role to create and store any training manuals and stock or promotional information
- Excellent customer service skills
- Flexibility with working hours particularly when organising promotional events which may take place during the evenings.
In terms of qualifications you will definitely need as a minimum, NVQ level 2 and level 3 in beauty therapy. However, a foundation degree in beauty therapy is most definitely favoured in addition to this.
Certificates in advanced beauty treatments such as 'intimate waxing' or 'La stone therapy' would be an advantage.
Post qualification, most head of treatment therapists will be required to have at least 2 years beauty therapy experience. Training or supervisory experience would be considered an advantage but is not a necessity.
Opportunities and Progression
This job role provides extremely good experience for those that wish to progress into a spa manager's role as you learn to delegate, be responsible for staff motivation and stock management.
Another job opportunity could be going into a more specific training role; if this is an aspect of the role that you particularly enjoy. Many training vacancies require some sort of beginners teaching qualification known as 'PTTLS' (preparing to teach in the lifelong learning sector). This course is available in most colleges and can be take as an evening or weekend course, so can be completed whilst working full time and generally takes a year to complete.
Anyone fulfilling the role of a head of treatments therapist will be required to attend beauty events and training sessions showcasing new product ranges or equipment training that your manager may wish to introduce into the work place.
One important thing to bear in mind these days is that your clients are a lot more 'clued up' these days on new trends, products and treatments due to the power of the internet and media attention on the beauty industry. On the one hand it is brilliant that our clients are as excited as us about new additions, however it also means we need to be just as informative and knowledgeable, if not more! Clients will after all always seek your advice and opinion.
© Hannah Garrett
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Potential Salary and Benefits
You should expect to be on a higher salary then a beauty therapist or senior beauty therapist. This generally ranges from £20,000 - £24,000 per annum based on London wages.
You may also be on a commission scheme so that you earn a percentage of any retail products you sell or treatments you perform.
Within many working environments you may also be set targets on how much profit you can make the salon/spa within a certain period of time and then you may receive a particular target related bonus from your employer.