How to Become a 5 Star Spa Therapist
Your appearance is obviously the first impression that your client will have of you, therefore it is crucial that you are immaculate at all times. Typical key areas to focus on are the following:
- A clean uniform which is usually provided by your establishment. It should be washed and ironed daily.
- Tidy hair (preferably tied up so that it is not trailing over your face or onto your client)
- Subtle day make-up to consist of light foundation, mascara and a light lip gloss.
- Minimal Jewellery (small earrings, wedding ring or watch)
- No over-powering aromas of perfume or fake tanning products. If fake tan is applied it should be natural and professionally applied.
All of these factors will help your client to automatically look at you as a professional therapist who they will seek advice and treatment from. If your client sees you looking ‘scruffy and unkempt’ they are not so likely to put their trust in you to provide them with the best five star treatment possible.
Once your client has been approached by you and has taken in your physical appearance they will then be looking at your overall personality and demeanour. I have found the following points are always helpful in remembering the way to present yourself within a spa environment;
- Always smile, regardless of if you are having a difficult or challenging day.
- Be friendly but professional. There is a fine line between the two however it is possible to maintain your professional manner whilst chatting to your client about key topics.
- It is vital that you have a real passion for the beauty industry and have a thorough understanding of your environment and the treatments you are offering.
- Having a sociable and positive attitude and personality will make your clients feel at ease in your presence. The client does not want to be presented with a therapist who is not passionate about their job.
Within a five star environment your client will be expecting a high standard of client care which should include the following:
- Always greet your client by introducing yourself and addressing them by using Mr/Mrs...
- Your client should be offered a beverage of some sort before and after their treatment, examples could be water or a range of herbal teas.
- Clients within a spa should generally be offered a gown and slippers before their treatment.
- Be prepared to give your client a thorough tour of the spa and facilities so they feel comfortable within their environment.
Do remember some clients may have not been to a spa before so making them familiar with their surroundings is important to let them know where key areas are, introducing yourself as their therapist will make their experience all the more enjoyable.
Within a spa you will receive the highest level of treatment training sometimes within the spa itself as each individual spa may have its own protocol. Continuous study and learning of the products and treatments you offer is therefore vital.
Your treatment room should be immaculate and fully stocked at all times. Many spas will want to promote a tranquil environment so the use of relaxing music and candles for example will help to promote this atmosphere.
Typical treatments that will be required of you within a spa include:
- Specialist treatments such as, reflexology and water based treatments.
As I mentioned earlier a spa is a relaxing environment so within your treatment technique you should be slow, graceful and pay extra special attention to your clients’ well-being.
Aftercare and Homecare
After every single treatment you do as a spa therapist your client must leave your care knowing the following key factors;
- How they can maintain and prolong the effects of the treatment, possibly with the recommendation of retail products which I will discuss in more detail further on.
- If there is anything they should or should not do following their treatment and for how long after. For example drinking plenty of water after a massage, or not having any other heat treatments for 24 hours after a facial. Some establishments even provide an aftercare card containing this information that the client can take away with them.
- Providing your client with details on when they should return for another treatment.
- Giving your client clear instruction following their treatment is proven to ensure they will return to you for further treatment, therefore establishing trust from the first meeting.
As I mentioned earlier the homecare advice you give to your client is vital in being able to sell retail products to your client. As a professional within the spa industry your clients will look to you for your opinion and guidance. It is sometimes a good idea to have an actual form which you can fill in that your client can refer to after their treatment so they know exactly which products are best suited to them.
Within a five star environment the range of products will be of a high quality, therefore as the therapist you should have a thorough knowledge of the brand, its ingredients and functions. This will help with your confidence in selling and your clients’ confidence in buying!
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