Inside Spa 'a Luxury Experience'
A 5 Star Experience
And so say the results of a recent survey carried out by Spa operators, Pendle Leisure Trust. The Trust asked its clients at Inside Spa to complete a questionnaire and rate their overall experience. The response regarding the level of service and overall spa experience at Inside Spa was overwhelmingly positive with a fantastic 77% of clients rating the Inside Spa experience either 4 or 5 stars!
Spa Manager, Emma Roberts, formerly of Center Parc's Aqua Sana Spas, commented; "We're absolutely delighted that our clients regard Inside Spa so highly. We have a professional team of fully qualified therapists on hand to ensure that each client gets the most out of their spa experience. For clients who are not familiar with the spa concept, our therapists provide advice and guidance and are on hand in both our juice bar reception and in the spa itself to answer any questions or queries our clients may have".
Pendle Lesiure Trust's Chief Executive, Phil Storey commented; "When we were talking with our partner, Alliance Leisure, regarding the spa concept, our aim was to compliment our Activo fitness provision with an experience that focuses on inner well being and helps the people of Lancashire to relax. We know that stress is a major health concern throughout the UK and Lancashire is no exception. We are extremely encouraged and proud that only one month after opening, Inside Spa has already been so warmly welcomed into the heart of the community and is regarded as a luxury lifestyle essential at pocket money prices."
Indeed, a complete, two hour spa experience at Inside Spa costs only £10 or £8 for Pendle Leisure Trust's Activo firness members. Sumptuous complimentary towels and bath robes are also loaned to all clients who partake in a two hour spa session to enhance the luxury customer experience. Undoubtedly the overall experience combined with low pricing is why 79% of clients surveyed said they intended to come to Inside Spa at least once a month.
Mr Storey continues: "Whilst our prices are much more competitive than private spas, we ensure that the customer experience is nothing short of private spa standards if not better! Inside Spa is accessible to everyone thanks to our low prices. We offer mixed sessions to allow families to spa together as well as male and female only sessions".
The holistic therapies available at Inside Spa, including massages, body wraps, the Rasul mud bath, facials, manicures and pedicures have all proven popular.
Ms Roberts added: "In many European countries people are precribed water therapies - it's not seen as something reserved for an elite few as it is here in the UK. We want spas to be recognised as something that's for everyone in the UK too, whether it's medicinal, for sport or general well being. We truly believe Inside Spa will provide a much needed service to the people of Lancashire. And the results from our client survey so far are confirming our belief!"
Single Regeneration Budget funding of £1m towards the £3m cost has been provided by Pendle Partnership and NWDA. Mr Storey added "I am grateful to the Pendle Leisure Trust board, to Pendle Borough Council and to Pendle Partnership for their much appreciated support".
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