Personal Qualities Required for Working in Spa

Along with the correct qualifications to work within a Spa you must also be prepared to improve on your knowledge and existing skills by attending training workshops to better your treatments and product knowledge. Within a Spa this will be conducted fairly regularly and may require you to stay away from home for the week. The Spa industry in particular is ever-changing and prestigious Spas will want their therapists to be ‘the best of the best’.  This will hold you in good stead for a prosperous career and will always make your curriculum vitae stand out from the rest.

Other factors that could ensure you a job within a Spa could be an added Spa qualification which can be added onto your Beauty qualification.  Apprenticeships or work experience are also another way of showing your dedication to the Spa industry and can vastly improve your confidence and skills.  You would usually be assigned a mentor and if you prove you are willing to learn and show promise then some Spa work places would be willing to offer you a job role once you have qualified.  It would be important to ‘shine’ within these opportunities. I feel that work experience is one of the best ways to gain an insight into the Spa environment and you can work out from an early stage in your career if it is in fact the right choice and workplace for your personality and skills.  

Having the right attitude

A Spa environment is one of tranquillity and peace.  Bearing these factors in mind it is extremely important to conduct yourself appropriately within the work place.  A few personal qualities that I would like to highlight include:

Sensitivity to clients’ wants and needs. Remember you as the Spa Therapist are providing a service and within our industry; great customer service is key.  Always have a calm and happy approach to the client and always ask questions. Examples of such could be “Are you comfortable?” or “Have you had this treatment before?” Making your client feel relaxed in their environment will make them have a much happier experience and will make them more likely to return.

Discretion is also very important.  Clients will occasionally see you as someone they can confide in.  Not only are you sometimes seeing them at their most vulnerable, if they are undressed, but many people will have a treatment when they are feeling ‘low’ and literally see coming to a Spa as ‘therapy’.  If a client does decide to tell you any information regarding their personal life, then this must obviously be kept to yourself and not discussed with your colleagues.

A positive attitude towards your work, maintaining professionalism at all times.  Your client does not want to be approached by a therapist who is in a ‘bad mood’ or with ‘bad presentation’.  Clients will have possibly spent a lot of time and money planning their spa day and will expect a high level of expertise.  The right attitude and commitment to the job role will not go un-noticed when looking into progression within other job roles such as ‘Head of treatments’ or ‘Manager’. Show a keen interest and understanding of Spa Health and safety and any laws and legislations that are put into place within a business.

As a therapist a key part of your role is to understand client retention and part of that is to deliver a high standard of service so that the client does return. When a Therapist begins to get ‘requests’ or ‘regular clients’ this is looked upon very favourably by management.

Punctuality and attention to detail.  A ‘Spa client’ will expect a certain amount of care, being late for their treatment time would look extremely unprofessional. Always ensure you are prepared and early enough to organise your day and start work promptly.

Flexibility and physical demand

Within the spa job role you will generally be on a shift rota which can be subject to change. This will include evening and weekend work and usually bank holidays so be prepared to work many different days and times. I found this to be a positive factor as occasionally you may get a few days off in a row or a long weekend.

As many people realise being a Spa Therapist is very physically demanding due to the nature of the treatments you will be conducting - usually a lot of massage and body treatments. Although these are lovely treatments to do it can be quite draining and tiring on the body, therefore I believe that a certain amount of physical fitness is very important.  Many spas will work on a commission basis so the more clients you are booked in, the more you can earn, thus having good stamina and being physically prepared for the job at hand will make you a more successful therapist.


To summarise, a Spa Therapist should be enthusiastic and passionate about their job role. If you have these characteristics along with the other factors I have mentioned this will help with the longevity of your career within this industry.  Spa employers tend to be slightly stricter in their approach to employing Therapists and will perform constant appraisals and reviews of their staff, so ensure that you maintain the same passion and enthusiasm that you started with.

Once you have worked within the Spa industry for an acceptable amount of time you gain an expanse of knowledge and experience, then you can look at shadowing staff at a higher level than yourself and possibly look at promotion within your company.


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