Job Description (What the job involves)
Spa managers are responsible for the commercial success and smooth running of the spa they're in overall charge of.
What will a spa manager be expected to do?
Spa manager jobs are wonderfully varied and will see them generally expected to carry out the following duties:
- Recruit, supervise and lead a spa team - A spa team is made up of spa receptionists, spa supervisors, spa therapists, spa attendants and house keepers. The spa manager is responsible for recruiting their spa staff team members and ensuring that they are adequately trained to carry out their respective jobs. As well as arranging rotas so that the spa is effectively staffed at all times the spa manager is responsible for motivating their team into providing an exceptional service to their clients at all times.
- Achieve financial targets relating to spa revenue - The spa manager is responsible for ensuring that spa membership sales, retail product and treatment sales are all in line with budgeted expectations.
- Understand commercial stats and figures - Because the spa manager is ultimately running a business they will need to understand profit and loss statements, be able to effectively interpret KPIs and provide accurate sales forecasts and reports.
- Ensure the spa is clean, safe and tidy - One of the spa manager's key roles is to ensure the spa is spotlessly clean throughout, tidy and above all else safe. They must keep abreast of health and safety legislation, protocols and be able to carry out an effective risk assessment of the spa.
- Monitoring stock levels - Spas need a surprising amount of stock to operate ranging from towels, robes, slippers, skincare products etc. The Spa Manager will need to ensure that the spa can effectively cater for their customers whether it be in providing them with complimentary refreshments or products so that therapists can deliver their booked treatments
- Delivering Top Service standards - The spa manager will be responsible for driving service standards within the spa so that all customers are treated to the very best service from the moment they arrive at the spa to when they leave.
- Proactive in promoting the spa - The Spa Manager will be fully expected to become involved in marketing the spa and promoting its services by developing publicity opportunities.
Upsides and Downsides
Hours can be long! Some spas are open from early in the morning till fairly late in the evening and inevitably are open over the weekend. Spa managers may find themselves working irregular hours and sometimes filling in for staff members when they fail to turn up.
Some of the larger spas will have their managers looking after fairly large teams and will necessitate the spa manager having excellent communication skills to deal with all the varied needs not to mention the different personalities of those on the team. And then of course there's the customers and the ability to deal calmly with situations as and when they arise.
Skills and Personal Qualities
- Good business acumen and commercial awareness
- An ability to lead and motivate a team
- Great people skills, ability to get on with a wide range of different personalities
- Ability to work under pressure
- High standards of personal hygiene and grooming
- A good understanding of what constitutes excellent customer service
The requirements of a spa manager will differ depending on the spa that is hiring.
Some spas will demand that their spa manager have some form of formal beauty/spa qualification, usually to level 3 and that they will have several years of practical spa experience delivering treatments under their belt. If the candidate has been working in the capacity of a spa supervisor with experience of overseeing others and insight into the business aspect of running a spa then all the better. The key benefit of this approach is that the spa manager will have familiarized themselves with the different job roles within the spa and have a really good understanding of the mechanics that make for a successful spa operation.
Whilst other spas will prefer that their spa managers have more of a business related background. That they should have a degree in spa management, business management, marketing or other business related degree and that as a bonus they should have a successful track record in operational management. In such a scenario, an accomplished operational business manager could enter the spa industry from another sector.
It has to be said though that for the majority of spa management positions, previous experience of working within a spa is desirable if not at times essential.
Potential Salary and Benefits
It can be difficult stating what you are likely to earn as a spa manager as so often it depends on the location of the spa, your experience and the size of the spa operation. As a general rule however you would expect to be paid on average between £20K and £25K and frequently more than this for larger spas with more demanding operational requirements.
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