Stepping up from being a Therapist to a Beauty Manager
Signs that you're ready:
You could be starting to get bored and want to change what you’re doing before you start to lose passion for the industry.
Perhaps you are frustrated with how things are being run and feel like you could do the job so much better.
Maybe you have lots of ideas that you’re itching to get out there and put in to practice.
You may be starting to find you prefer being more hands off and are enjoying some of the less practical jobs more than your treatments.
Perhaps for medical reasons you feel you can’t carry on with treatments but don’t want to leave the industry.
Being a manager will require a whole new set of skills to being a beauty therapist and some of which you already have will come in handy too!
A beauty therapist is usually a people person, this is exactly what a manager needs to be as well. You are more than likely already a good listener- you can transfer this from listening to needs and concerns of your clients to the needs of your staff.
You probably have a calming nature which is great for calming difficult situations that managers deal with from staff issues to unhappy clients. A manager needs to be very diplomatic and fair when it comes to dealing with these issues. You can't have too soft a nature though as you will need to command a respect from your staff and will also needs to be respected by clients. You will need to have an air of professionalism even greater than you have now as a therapist.
Organizational skills are extremely important. You will need to run a smooth operation at front of house with the reception, treatments etc. and also behind the scenes with your therapists, stock etc. Organizing a whole salon is very different to running your column. You need to think about what everyone is doing at all times and make sure you have enough staff to cover each area of the salon plus all the resources you need such as stock and equipment. You'll have to learn to think quick and become adaptable when situations arise. You are the one people are going to turn to if something goes wrong so you need to be able to resolve situations quickly and come up with solutions.
You will need to be good with numbers. Budgets, stock taking and ordering, cashing up and accounting are all important jobs for a manager and little mistakes can be costly. So make sure you're up to scratch with your figures and always double check!
The biggest challenge you will face would quite possibly be the fact that a lot of the new jobs that come with being a manager are things that you may not have had experience with before. It is a learning curve and you will learn by your mistakes. You may have seen the way things have been done before and whether it was good or bad will give you an idea of how or how not to things so you can use that as a guide. No one expects you to be perfect straight away. So take your time at first and put all your efforts in, perhaps some extra hours until you are completely confident in all your new roles.
You will be experiencing a certain amount of pressure that you may not have had before as well. With new responsibities comes expectations for you to meet. You will have financial pressure and may have certain targets you are required to meet. You will also have people relying on you. You are there keep things running smoothly and keep everyone happy and in order. When things go wrong it can be stressful and working under pressure and stress maybe something you had not had to deal with before.
Another challenge can be earning peoples respect. The best way to do this is to show respect to others yourself. I think it's good for a manager to have hands on experience with all of the jobs in the salon too, spend a day on reception or do some cleaning - you can't expect other people to do a job that you wouldn't do yourself and it gives you a good insight into their role. Keep professional, be fair, and exude calmness even if you're panicking inside. If you act as if everything is about to get sorted, it will. It can be a big change for other staff members and for the clients who all know you as a therapist, it may take them a while before they see you in this new light.
If you have been working a long side other members of staff at the same level for a while it can be tricky for both parties to get used to the new dynamics. You may feel awkward about giving out orders or pulling them up on things as you are so used to being equal with them and you may feel uncomfortable with your new authority. They could be jealous or resentful. Or they could go the other way and be really happy about your new role but for the wrong reasons- they might not take it particularly seriously and think they will now have an easy ride.
If you’re feeling awkward the best way to deal with it is to try and separate your work relationship from your personal one. At work you have a job to do and get on with, outside of work you relationship can hopefully carry on as normal.
If the issues are jealousy or not taking you seriously I think it is best to get these things out in the open and have an honest discussion with them about it. Let them know that you will be fair and always listen to any concerns they have. Most of all stay professional about it, change can be hard but stick it out and eventually everyone will get used to their new roles.
So it will take a while to get used to your new role for not only you but for the clients and other staff members. To make this transition period easier I think it is best to be completely honest. If you're not sure of something or if you have made a mistake admit to it, resolve it and move on. Don't dwell on any mistakes that you have made, learn from it and do it better next time. Don't ignore or resent any advice you are given, take it all on board as people are only trying to help you. Don't be afraid to ask for help, even if it is from a member of your team. If you're unsure of how do something on reception for example who better to ask than the receptionist, they will know it best so don't let the fact that you're their boss put you off asking for help. Be smart about taking advice and asking for help and you will learn everything so much faster. After not too long you will know it all and be running the show with confidence!