Receptionist/Clinic Coordinator - Cardiff- Three Days per Week

Cardiff (Caerdydd)
Competitive Salary + Commission & Company Benefits
10 Apr 2019
08 May 2019
Contract Type
Part Time

Our Vision & Mission

DestinationSkin is a national chain of registered clinics specialising in non-invasive, advanced skin solutions. With an incredibly strong culture our vision for both our clients and our employees at DestinationSkin is to be “You At Your Best”. We want our employees to be the best they can be and to help our clients achieve the same through our tireless mission in educating and inspiring women and men to adopt advanced skin solutions that work.

Role Description

As a Clinic Coordinator you will be predominately responsible for managing the front of house in one of our busy clinics. You will liaise with clients both face to face and via the telephone to book in appointments, schedule consultations and advise existing and potential clients on high quality aesthetic treatments that we offer. You will maintain an excellent standard of customer care at all times to ensure a warm welcome and pleasant introduction to the clinic.

Key Responsibilities:

To greet clients, ensuring that they are made to feel welcome and deal with their enquiry in a professional and courteous way. To ensure all clinic procedures are adhered to and completed in a timely manner in line with clinic needs To answer the telephone in the clinic politely and in accordance with company procedures, deal with all enquires including referring to other team members and making and adjusting bookings for treatments. To maintain client records in accordance with company procedures and data protection requirements, ensuring discretion and confidentiality at all times. To maintain and manage clinic booking system in adherence with company procedure To promote and recommend products and services, maximising opportunities for sales and referrals To take payments for clients after their treatments and to ensure cash handling procedures are followed. To order and maintain stationary, in-house literature and other supplies as required for the clinic. To undertake general administrative and support to the clinic as required by the Clinic Manager. To manage cash, petty cash, daily accounting, banking and payment systems in accordance with company policies and procedures. To maintain working areas and equipment in accordance with health, safety, hygiene and general housekeeping standards at all times. To assist with any other clinic duties as and required, including supporting other team members inclusive of our medical injector team.

Our Requirements:

A passion for skincare and aesthetics with good working knowledge of the beauty/aesthetic industry Good level of General education, including Numeracy, English, IT (Grades A-C) Previous experience in customer service facing role Ability to enter Data accurately, record keeping, ability to use Word, Excel, Email, Internet, and in house systems.

Key Competencies:

Confidence to recommend products and treatments A polished appearance and professional manner Exemplary customer service skills Capable of using own initiative Capable of remaining calm and thriving in a fast paced environment