Receptionist / Front of House

Recruiter
Magex
Location
London (Central), London (Greater)
Salary
Competitive and company benefits
Posted
16 May 2019
Closes
16 Jun 2019
Contract Type
Permanent

Cavendish Clinic was created by a team of leading consultant aesthetic Doctors as the capital’s go-to destination for non-invasive body sculpting aesthetic treatments and proven skincare results. Offering a comprehensive selection of the most innovative, cutting-edge technologies from around the world, alongside an exceptional standard of client care, our highly-experienced team believe in healthy skin and healthy ageing - our mission isn’t just about making you look good on the outside, it’s about helping improve your self-confidence and inner well-being too. 

This is a great opportunity to work with an extremely talented and experienced team. You will be given full training and receive discounts on treatments and products. We are a growing brand and this a great chance to grow and progress your career. 

ABOUT OUR FRONT OF HOUSE ROLE

  • Ensure all customers receive a professional and courteous first impression
  • Liaise with other branches to ensure all patient enquiries are handled promptly, politely and professionally.
  • To ensure the reception and retail area are kept tidy and clean at all times.
  • To take payments and ensure cash handling procedures are followed.
  • Promote the companies range of products, courses, surgical and non-surgical treatments.
  • Promote product sales, ensuring every client is given a recommendation of skin care prior to leaving the Clinic.
  • Deal with and log all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
  • To assist with stock taking and ordering of new stock and stationary.
  • Confirm all appointments for the next day and prepare client files/paperwork.
  • Maintain consultation packs for all new patients.
  • To assist in mailshots and direct marketing of our clients.
  • To complete outbound calls to existing clients to promote our services
  • Comply with all CQC regulations and ensure you have read and understood all clinic policies and procedures.
  • Complete daily figures and enquiry sheets. All enquiries are to be logged on our live tracking, enquiry sheet
  • Store patient records securely and maintain patient confidentiality and discretion at all times.

SKILLS REQUIRED

You must have previous experience as a Receptionist and a keen interest in the health and beauty industry.

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