Receptionist / Front of House
Cavendish Clinic was created by a team of leading consultant aesthetic Doctors as the capital’s go-to destination for non-invasive body sculpting aesthetic treatments and proven skincare results. Offering a comprehensive selection of the most innovative, cutting-edge technologies from around the world, alongside an exceptional standard of client care, our highly-experienced team believe in healthy skin and healthy ageing - our mission isn’t just about making you look good on the outside, it’s about helping improve your self-confidence and inner well-being too.
This is a great opportunity to work with an extremely talented and experienced team. You will be given full training and receive discounts on treatments and products. We are a growing brand and this a great chance to grow and progress your career.
ABOUT OUR FRONT OF HOUSE ROLE
- Ensure all customers receive a professional and courteous first impression
- Liaise with other branches to ensure all patient enquiries are handled promptly, politely and professionally.
- To ensure the reception and retail area are kept tidy and clean at all times.
- To take payments and ensure cash handling procedures are followed.
- Promote the companies range of products, courses, surgical and non-surgical treatments.
- Promote product sales, ensuring every client is given a recommendation of skin care prior to leaving the Clinic.
- Deal with and log all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
- To assist with stock taking and ordering of new stock and stationary.
- Confirm all appointments for the next day and prepare client files/paperwork.
- Maintain consultation packs for all new patients.
- To assist in mailshots and direct marketing of our clients.
- To complete outbound calls to existing clients to promote our services
- Comply with all CQC regulations and ensure you have read and understood all clinic policies and procedures.
- Complete daily figures and enquiry sheets. All enquiries are to be logged on our live tracking, enquiry sheet
- Store patient records securely and maintain patient confidentiality and discretion at all times.
You must have previous experience as a Receptionist and a keen interest in the health and beauty industry.
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