Aesthetic therapist

Location
London (Central), London (Greater)
Salary
£26,000 and 5% commision on all sales
Posted
06 Aug 2019
Closes
06 Sep 2019
Contract Type
Contract
Hours
Full Time

AESTHETIC THERAPIST JOB POSITION 

(MATERNITY COVER, 6 Months possible extension to permanent position)

 

COMMENCEMENT DATE

 

August 2019

 

REPORTING TO

 

Medical Director of NYDG 

(or in his absence to Operational Manager Harrods Wellness Clinic)

 

INTRODUCTION 

 

Founded in 1996 by dermatologist, internist and author Dr. David Colbert, New York Dermatology Group has grown into a state-of-the-art centre with an international reputation in medical and cosmetic dermatology. 

 

New York Dermatology Group is delighted to debut at Harrods Wellness Clinic and under the medical direction of Dr Costas Papageorgiou MD FACS a branded selection of face and body aesthetic treatments. 

 

New York Dermatology Group’s unique approach to total health and timeless beauty has earned the practice a spotlight in the international media, including prominent pages of Vogue, Porter, Allure, Harper’s Bazaar and The New York Times. 

 

Our clients include some of the most demanding, discerning and visible personalities in the world.

 

ROLE SPECIFICATION 

 

The aesthetic therapist  will be responsible for performing at high standards all branded NYDG aesthetic treatments (face and body)  and under the supervision of NYDG medical director.  This will be achieved by adopting the high standards in patient service and operational treatment protocol’s determined by the ethos and policies of NYDG and Harrods Wellness Clinic.

 

 Duties include:

 

Assisting in the establishment and implementation of goals, objectives, policies, procedures and protocols for all operational areas of the clinic

 

Working with the medical director  to ensure quality patient care and treatment outcomes

 

Maintaining the strictest confidentiality

 

Assisting the medical doctors with patients and treatments 

 

Participating  in research and training programs aiming to advance knowledge, skills and operational services 

 

Ordering medications and consumables and performing stock control

 

PERFORMANCE REQUIREMENTS

 

Experience in facial and body aesthetic treatments and energy based devices

 

Knowledge of organization policies, procedures and systems

 

Knowledge of health administrative practices

 

Knowledge of computer systems and applications

 

Knowledge of government regulations and requirements

 

General knowledge of accounting practices and procedures

 

Skills in planning, organizing, delegating and supervising

 

Skill in developing and maintaining effective working relationships with staff, patients, public and external agencies

 

Ability to take initiative and to exercise independent judgement, decision-making and problem-solving expertise

 

Ability to research and prepare reports or other correspondence as required

 

Excellent  knowledge of English language (well spoken and writing skills are necessary)

 

BLS, infection control training, health and safety training, good knowledge of resuscitation (anaphylaxis algorithm)

 

Excellent  manners, and well spoken to cater the standards  of high-end clients

 

You will also be required to help with administration work in the office if you are not busy with nursing duties

 

 

COMPETENCIES 

 

Self motivated/ target driven

 

Well presented

 

Excellent customer care skills

 

Team player

 

Strong communication skills

 

Excellent marketing and promotional skills

 

Maintains current knowledge of beauty therapy/applied science practices

 

Organisational skills- ability to time manage in order to accommodate patients promptly & to carry out all administrative tasks required

 

 

KEY ACCOUNTABILITIES 

 

Responsibility for ensuring the highest standards of service 

 

Responsible for reaching monthly targets of product and treatment sales

 

Responsible for acting in a professional manner in the best interests of the client and the clinic at all times

 

Responsibility to be smart and presentable at all times

 

 

PATIENT CARE 

 

To determine patient individual needs and to make recommendations on appropriate treatments and NYDG and COLBERT MD products

 

To deliver exceptional customer care and develop a professional rapport with patients, ensuring that they are confident and satisfied with their treatments

 

To maintain confidentiality and discretion at all times in relation to patients

 

Ensure that all customers receive a professional and courteous first impression of   NYDG and Harrods Wellness 

 

Ensure all new patients receive a 3D imaging assessment as well  as a consultation with the doctor

 

Presents a professional image at all times whilst at work being through personal presentation and conduct.

 

 

OPERATIONAL STANDARDS, POLICIES AND PROCEDURES

 

To report immediately to the Clinic Manager or in her absence the  Medical Director, any patient complaint or incident and to keep detailed written notes of the incident.

 

To carry out high quality and professional laser and skin/body treatments in accordance with company protocol.

 

To ensure all NYDG procedures and data protection requirements are followed in relation to patient records prior to, during and after appointments, including completion of medical history.

 

To address patient enquiries politely and in accordance with NYDG standards, deal with all enquires including referring to other team members and adjusting bookings for treatments.

 

To maintain working areas and equipment in accordance with health, safety and operational standards  at all times.

 

Ensure all necessary log entries  for energy based devices are completed during and after each treatment and in accordance with Health Care Commission protocols

 

Operate all energy based devices within full compliance of NYDG  safety procedures

 

To act as a representative of NYDG  in a professional manner and in the best interests of the patient and NYDG/Wellness Clinic at all times

 

 

MARKETING AND SALES  

 

 Responsible for reaching monthly targets set for both services & products

 

To facilitate payments for patients following their treatments 

 

To advice patients in skin care regimes implementing NYDG and Colbert MD products 

 

Maximise during the consultation process referrals to the medical doctors 

 

Assist the Operational Director with organising promotional events at Harrods Wellness Clinic 

 

 

ADDITIONAL ASPECTS 

 

Able to work flexibly to suit the hours (various shift patterns) & needs of the clinic

 

Present a professional image, well groomed & confident

 

To be punctual and ready to start treatments on time

 

Excellent standard of spoken English, excellent telephone manner, ability to communicate effectively and interpret information accurately

 

Excellent standard of written English, accuracy in record keeping

 

Reliable, prompt & consistent in performance with a flexible approach & ability as part of a team

 

To be presentable at all times, hair tied back out of face, NYDG uniform to be kept clean and presentable, name badge to be worn at all times, no visible tattoos, no visible piercings with exception of the ears

 

Ensure a tidy and professional personal appearance at all times

 

Undertake any additional responsibilities as may reasonably be required by the NYDG Medical  Director

 

 SALARY

 

£26k plus 5% commission on all sales 

 

OPERATIONAL HOURS

8 hours per day on a flexible schedule and rotational weekend cover for a total of five 8 hourly shifts per week

Similar jobs

Similar jobs