Aesthetic therapist

London (Central), London (Greater)
£26,000 and 5% commision on all sales
06 Aug 2019
06 Sep 2019
Contract Type
Full Time


(MATERNITY COVER, 6 Months possible extension to permanent position)




August 2019




Medical Director of NYDG 

(or in his absence to Operational Manager Harrods Wellness Clinic)




Founded in 1996 by dermatologist, internist and author Dr. David Colbert, New York Dermatology Group has grown into a state-of-the-art centre with an international reputation in medical and cosmetic dermatology. 


New York Dermatology Group is delighted to debut at Harrods Wellness Clinic and under the medical direction of Dr Costas Papageorgiou MD FACS a branded selection of face and body aesthetic treatments. 


New York Dermatology Group’s unique approach to total health and timeless beauty has earned the practice a spotlight in the international media, including prominent pages of Vogue, Porter, Allure, Harper’s Bazaar and The New York Times. 


Our clients include some of the most demanding, discerning and visible personalities in the world.




The aesthetic therapist  will be responsible for performing at high standards all branded NYDG aesthetic treatments (face and body)  and under the supervision of NYDG medical director.  This will be achieved by adopting the high standards in patient service and operational treatment protocol’s determined by the ethos and policies of NYDG and Harrods Wellness Clinic.


 Duties include:


Assisting in the establishment and implementation of goals, objectives, policies, procedures and protocols for all operational areas of the clinic


Working with the medical director  to ensure quality patient care and treatment outcomes


Maintaining the strictest confidentiality


Assisting the medical doctors with patients and treatments 


Participating  in research and training programs aiming to advance knowledge, skills and operational services 


Ordering medications and consumables and performing stock control




Experience in facial and body aesthetic treatments and energy based devices


Knowledge of organization policies, procedures and systems


Knowledge of health administrative practices


Knowledge of computer systems and applications


Knowledge of government regulations and requirements


General knowledge of accounting practices and procedures


Skills in planning, organizing, delegating and supervising


Skill in developing and maintaining effective working relationships with staff, patients, public and external agencies


Ability to take initiative and to exercise independent judgement, decision-making and problem-solving expertise


Ability to research and prepare reports or other correspondence as required


Excellent  knowledge of English language (well spoken and writing skills are necessary)


BLS, infection control training, health and safety training, good knowledge of resuscitation (anaphylaxis algorithm)


Excellent  manners, and well spoken to cater the standards  of high-end clients


You will also be required to help with administration work in the office if you are not busy with nursing duties





Self motivated/ target driven


Well presented


Excellent customer care skills


Team player


Strong communication skills


Excellent marketing and promotional skills


Maintains current knowledge of beauty therapy/applied science practices


Organisational skills- ability to time manage in order to accommodate patients promptly & to carry out all administrative tasks required





Responsibility for ensuring the highest standards of service 


Responsible for reaching monthly targets of product and treatment sales


Responsible for acting in a professional manner in the best interests of the client and the clinic at all times


Responsibility to be smart and presentable at all times





To determine patient individual needs and to make recommendations on appropriate treatments and NYDG and COLBERT MD products


To deliver exceptional customer care and develop a professional rapport with patients, ensuring that they are confident and satisfied with their treatments


To maintain confidentiality and discretion at all times in relation to patients


Ensure that all customers receive a professional and courteous first impression of   NYDG and Harrods Wellness 


Ensure all new patients receive a 3D imaging assessment as well  as a consultation with the doctor


Presents a professional image at all times whilst at work being through personal presentation and conduct.





To report immediately to the Clinic Manager or in her absence the  Medical Director, any patient complaint or incident and to keep detailed written notes of the incident.


To carry out high quality and professional laser and skin/body treatments in accordance with company protocol.


To ensure all NYDG procedures and data protection requirements are followed in relation to patient records prior to, during and after appointments, including completion of medical history.


To address patient enquiries politely and in accordance with NYDG standards, deal with all enquires including referring to other team members and adjusting bookings for treatments.


To maintain working areas and equipment in accordance with health, safety and operational standards  at all times.


Ensure all necessary log entries  for energy based devices are completed during and after each treatment and in accordance with Health Care Commission protocols


Operate all energy based devices within full compliance of NYDG  safety procedures


To act as a representative of NYDG  in a professional manner and in the best interests of the patient and NYDG/Wellness Clinic at all times





 Responsible for reaching monthly targets set for both services & products


To facilitate payments for patients following their treatments 


To advice patients in skin care regimes implementing NYDG and Colbert MD products 


Maximise during the consultation process referrals to the medical doctors 


Assist the Operational Director with organising promotional events at Harrods Wellness Clinic 





Able to work flexibly to suit the hours (various shift patterns) & needs of the clinic


Present a professional image, well groomed & confident


To be punctual and ready to start treatments on time


Excellent standard of spoken English, excellent telephone manner, ability to communicate effectively and interpret information accurately


Excellent standard of written English, accuracy in record keeping


Reliable, prompt & consistent in performance with a flexible approach & ability as part of a team


To be presentable at all times, hair tied back out of face, NYDG uniform to be kept clean and presentable, name badge to be worn at all times, no visible tattoos, no visible piercings with exception of the ears


Ensure a tidy and professional personal appearance at all times


Undertake any additional responsibilities as may reasonably be required by the NYDG Medical  Director




£26k plus 5% commission on all sales 



8 hours per day on a flexible schedule and rotational weekend cover for a total of five 8 hourly shifts per week

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