Studio Manager - FaceGym, London
Studio Manager – FaceGym – London
The UK's only gym studio for the face. FaceGym is the only non-invasive workout for the face. From warm up to cardio, sculpting to cool down, we combine our signature muscle manipulation techniques with hi-tech tools to lift, sculpt, tone and tighten.
Who We’re Looking For:
A strong leader, who is passionate and motivated to drive the revenue, profitability and customer service within the Studios. We are looking for someone with strong managerial experience, confident in achieving financial targets and developing a great team and working environment.
- Managing studio inventory to ensure the studio is stocked with the necessary products and tools/equipment required to carry out the full range of workouts.
- Ensuring all team members are adapting client conversations where appropriate, strengthening the interaction and engagement at all stages of the workout, service, maximising every sales opportunity to achieve all set KPI’s.
- Ensure all team KPI targets are consistently met, and where not achieved the team have step by step feedback and coaching tools to help them improve
- To have a strong focus on client loyalty and occupancy rates- inspiring the team to continually improve on their own occupancy and rebook goals
- Ensuring health & safety guidelines are adhered to in relation to the sterilization and storage of all equipment and taking responsibility to make sure the studios and work stations are clean and presentable.
- Having the confidence to support the team with overcoming selling challenges & ability to create retail theatre to attract and entice new customers during any downtime
- Maintain an exceptional customer experience by ensuring the team are delivering workouts in accordance with workout protocols consistently
- To confidently manage and overcome customer complaints and challenges in the studio and over the phone
Skills & Qualities:
- Previous people management experience is essential
- Can do entrepreneurial attitude to help support and drive the business forward
- The ability to work under pressure and to tight deadlines
- Excellent negotiation and communications skills
- Strong numeracy skills
- Able to analyse and interpret financial data
- The ability to motivate and lead the team and to drive high performance
- Industry leading salary with great bonuses
- Great discounts on FaceGym workouts and products
- Exceptional education and training
- Career progression
Only those eligible to work in the UK or have a valid UK work permit/ visa will be considered for the above position.
Thank you for showing an interest in FaceGym – we know there is a lot of choice out there. We aim to respond to everyone who has shown interest in the role, however due to a high number of applications, if you do not hear from us within 10 working days, unfortunately your application has been unsuccessful.
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