Assistant Spa Manager

Location
Edinburgh, City of Edinburgh
Salary
Up to £22,000
Posted
05 Sep 2019
Closes
05 Oct 2019
Sector
Beauty, Spa
Contract Type
Permanent
Hours
Full Time

The stories begin here at Waldorf Astoria Edinburgh – The Caledonian:

Waldorf Astoria Edinburgh – The Caledonian, known locally as the “Caley”, was built in 1903 and is one of Edinburgh’s most significant landmarks. Standing proudly at the West End of Princes Street, this former Victorian railway building hotel nestles in the shadow of Edinburgh Castle and its reputation for style and excellence has attracted international visitors and notable personalities for over one hundred years.

Click on the link to view our hotel video https://www.youtube.com/watch?v=79Bh1EX7cFI

Guerlain Spa

The UK’s first and only Guerlain Spa is a sanctuary of luxury and relaxation featuring an array of spa treatments, swimming pool, sauna, steam room, whirlpool, and two state-of-the-art gyms.

Why join the Waldorf Astoria Edinburgh – The Caledonian as an Assistant Spa Manager at the Guerlain Spa?

  • Personal Development programmes for every level
  • Working in an environment where creativity is highly appreciated
  • Yearly team outings
  • Do not forget a competitive salary
  • 28 days holidays including bank holidays (increasing yearly)
  • Complimentary meals on duty and uniforms provided
  • Worldwide travel perks - up to 30 nights at discounted rates over 5,000 properties in more than 100 countries and 50% Food & Beverage discounts
  • Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

 

What will it be like to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience.

If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

 

What will I be doing?

As an Assistant Spa Manager for the Waldorf Astoria Edinburgh – The Caledonian you are responsible for overseeing your department to deliver an excellent Guest and Team Member experience in accordance with the True Waldorf Service Standards.

  • Assist in Managing overall operations of the spa
  • Assist in Managing to carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
  • Ensure client experience is proficient including bookings, payments, and consultation cards
  • Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development
  • Drive team to meet and exceed agreed revenue targets through a creative approach
  • Manage customer feedback effectively to ensure continuous service and programme improvement
  • Instill brand values and standards to maintain quality on a daily basis
  • Liaise with other hotel departments
  • Ensure customers and guests receive friendly and consistent personalised service from all team members
  • Respond to audits in conjunction with Spa manager to ensure continual improvement is achieved
  • Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed