Studio Manager - FaceGym, Manchester

Recruiter
FaceGym
Location
Trafford Centre, Manchester
Salary
Competitive salary with excellent benefits
Posted
27 Aug 2020
Closes
27 Sep 2020
Contract Type
Permanent
Hours
Full Time

Studio Manager – FaceGym – Manchester

The Brand:

Uniquely positioned at the intersection of beauty, wellness and fitness, FaceGym is the world’s first gym Studio for the face, whether in our Studios, virtually online or at home – offering a range of high-impact facial workouts which employ the latest cutting-edge technology and in-depth application techniques combined with high-performance skincare products to lift, sculpt, tone and tighten facial muscles.

Who We’re Looking For:

A strong leader, who is passionate and motivated to drive the revenue, profitability and customer service within the Studio. We are looking for someone with strong managerial experience, confident in achieving financial targets and developing a great team and working environment.

Our Head Office is based in London; therefore, we are looking for someone who is self-motivated, has good discipline, time management and able to work on own initiative.

This is an in-treatment manager role; therefore, candidates must be a qualified NVQ level 3 Beauty Therapist and able to carry out facial treatments to the highest standard.

The Role:

  • Managing Studio inventory to ensure the Studio is stocked with the necessary products and tools/equipment required to carry out the full range of workouts.
  • Ensuring all team members are adapting client conversations where appropriate, strengthening the interaction and engagement at all stages of the workout, service, maximising every sales opportunity to achieve all set KPI’s.
  • Ensure all team KPI targets are consistently met, and where not achieved the team have step by step feedback and coaching tools to help them improve
  • To have a strong focus on client loyalty and occupancy rates- inspiring the team to continually improve on their own occupancy and rebook goals
  • Ensuring health & safety guidelines are adhered to in relation to the sterilization and storage of all equipment and taking responsibility to make sure the Studios and work stations are clean and presentable.
  • Having the confidence to support the team with overcoming selling challenges & ability to create retail theatre to attract and entice new customers during any downtime
  • Maintain an exceptional customer experience by ensuring the team are delivering workouts in accordance with workout protocols consistently
  • To confidently manage and overcome customer complaints and challenges in the Studio and over the phone 

Skills & Qualities:

  • NVQ level 3 Beauty Therapy
  • Previous people management experience is essential
  • Can do entrepreneurial attitude to help support and drive the business forward
  • The ability to work under pressure and to tight deadlines
  • Excellent negotiation and communications skills
  • Strong numeracy skills
  • Able to analyse and interpret financial data
  • The ability to motivate and lead the team and to drive high performance

Our Culture:

At FaceGym we work hard to ensure we promote a working culture that is positive, inspirational and truly inclusive; our teams are as diverse as our customers, and it’s this diversity that drives our success. We believe that people perform better when they can be themselves, in a healthy and supportive team environment.

When coming to work with us at FaceGym, you are joining an amazing company, but you are also joining part of the Family.

Forward Thinking

Audacious

Make It Happen

Inclusivity

Love What You Do

You Are Important!

If these Values mean something to you, and you’d like to work for a Company, where we have fun, are kind to each other and are continuously striving to be the very best – then we want to hear from YOU!

Our Benefits:

  • Industry leading salary with great bonuses
  • Great discounts on FaceGym workouts and products
  • Exceptional education and training
  • Career progression
  • Confidential 24-hour Employee Assistance Programme

Only those eligible to work in the UK or have a valid UK work permit/ visa will be considered for the above position.

Thank you for showing an interest in FaceGym – we know there is a lot of choice out there. We aim to respond to everyone who has shown interest in the role, however due to a high number of applications, if you do not hear from us within 10 working days, unfortunately your application has been unsuccessful.