Centre Manager - Tunbridge Wells

Centre Manager

Location: Tunbridge Wells, Kent

Working Hours: Flexible, 5 days over 7 days a week, as a mix of daytime, evenings and weekends

Salary: c£28,000 basic + bonus

The Massage Company is looking for an ambitious Centre Manager in Tunbridge Wells, Kent for our growing and category changing brand.  If you are hungry for career and self-development, this is an amazing opportunity to join an innovative brand directly supported by the founders.

Our Centre Manager needs an open mind, good planning skills and a positive outlook to be able to integrate into our senior leadership team. You should have a strong history of commercial achievement, leading teams to achieve desired goals and a passion for delivering excellent customer service.

We believe you should look forward to coming to work, then have a professional, active and healthy environment when you get there.  We aim to bring high-quality massage to the mainstream and transforming it from the occasional or a treat to a routine and vital part of a better and balanced life for our clients via a monthly membership model.

The Massage Company will offer their Centre Manager

• Varied work schedules over 7 days
• The ability to earn a good salary and bonus, with unlimited upwards earning depending on success
• Target focused work, with full support to reach them
• The chance to learn and develop your career under the initial guidance of our Founder
• The chance to train and develop the Massage Therapists and / or Membership Supervisors in both core and enhanced skills required to do their roles
• A great team environment, with like-minded colleagues
• The chance to be part of an exciting new category changing concept for the UK
• Professional and personal career opportunities
• Free massage allocation

Position requirements:

• Being the ‘face’ of the company, within the centre, particularly to customers and members
• Getting the word out that we’re open for business
• Being part of the team selling memberships through face to face discussion, on follow up sales calls, while also promoting The Massage Company member referral
• Creating an excellent experience for members/guests through friendly and helpful attitude, and ensuring the team maintain these high-quality standards
• Responsible for scheduling appointments over the phone, on email, and in person
• Providing the business with the maximum commercial opportunity, on both revenue and yield management of the team
• Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or ‘fantastic foot treatment’
• Answering customer questions and concerns with urgency, care and sincerity
• Supporting the Business Development Manager in their work to deliver promotional activity, both onsite and offsite locally
• Able to work 40 hours over a variety of shifts 5 days a week including daytimes, evenings and weekends.
• Customer service oriented and able to communicate effectively with customers, Membership Sales Supervisors and Massage Therapists.
• Must be eligible to work in the UK and speak a standard of English that enables you to communicate professionally with our clients