Front of house (Maternity cover )

Recruiter
Cavendish Clinic
Location
london
Salary
On application
Posted
23 Mar 2021
Closes
23 Apr 2021
Contract Type
Permanent
Hours
Part Time

Retail and Clinic Receptionist 

Your role will be to ensure that all clients receive a warm welcome and have a seamless and flawless patient journey. You will also assist with the day-to-day running of the clinic, supporting the Clinic Manager.

This role is client facing and you will act as a client retail sales advisor alongside greeting guests in the clinic, always providing exceptional customer service.

You will be providing the Clinic with Front of House support, this includes:

  • Skin care and retail sales
  • Maintaining exceptional standards of customer service and upholding the company's professional image
  • Managing telephone and email enquiries, booking appointments, confirming all appointments for the next day and preparing client files/paperwork
  • Issuing consultation paperwork and offering drinks
  • Taking payments and to ensuring cash handling procedures are followed
  • Handling and logging enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
  • AIQ review each day, must be finalised by 12 Noon the following working day.
  • Review of data when we need to send out targeted SMS messages.   This will involve spot checking client names to make sure they haven’t been in recently.  OR – would you prefer for this to be the responsibility of the Supervisors/FOH Manager once you assign the roles.
  • Complying with all CQC regulations and ensuring you have read and understood all clinic policies and procedures
  • Completing daily figures and logging enquiries on our live tracking and enquiry sheet
  • Providing admin support to Directors
  • Any reasonable task requested

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