Front of house (Maternity cover )

Cavendish Clinic
On application
23 Mar 2021
23 Apr 2021
Contract Type
Part Time

Retail and Clinic Receptionist 

Your role will be to ensure that all clients receive a warm welcome and have a seamless and flawless patient journey. You will also assist with the day-to-day running of the clinic, supporting the Clinic Manager.

This role is client facing and you will act as a client retail sales advisor alongside greeting guests in the clinic, always providing exceptional customer service.

You will be providing the Clinic with Front of House support, this includes:

  • Skin care and retail sales
  • Maintaining exceptional standards of customer service and upholding the company's professional image
  • Managing telephone and email enquiries, booking appointments, confirming all appointments for the next day and preparing client files/paperwork
  • Issuing consultation paperwork and offering drinks
  • Taking payments and to ensuring cash handling procedures are followed
  • Handling and logging enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
  • AIQ review each day, must be finalised by 12 Noon the following working day.
  • Review of data when we need to send out targeted SMS messages.   This will involve spot checking client names to make sure they haven’t been in recently.  OR – would you prefer for this to be the responsibility of the Supervisors/FOH Manager once you assign the roles.
  • Complying with all CQC regulations and ensuring you have read and understood all clinic policies and procedures
  • Completing daily figures and logging enquiries on our live tracking and enquiry sheet
  • Providing admin support to Directors
  • Any reasonable task requested

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